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Senior Vice President-Information Technology OPS-Mumbai

10 - 20 YearsMumbai

Posted: 10 days ago

Job Description

Role Objective

To head the Technology operation function ensuring IT service delivery in the areas of Applications, Infrastructure, Data Center,  Meter -Broadcasting & Monitoring, NOC, Call center technology, Business continuity, IT security; enabling innovations and automations in line with business requirements

Job Responsibilities

Responsible for Infra, Security, NOC, Meter operations, Network, EUS & Foundation Services
Responsible for operations of  data center, Cloud Infra and management
Service (application) availability, as per the SLA, in co-ordination with the partner team
Responsible for development of applications, required for business.
Smooth roll out of national projects in co-ordination with other functions within scope and timeline
Responsible for optimum utilization of bandwidth across the links (Inter-Circle, Intra-Circle and CCT)
Responsible for co-ordination with CFT for various interfaces and dependencies
Co-ordination with partner to create required infrastructure
Periodic partner reviews
Regulatory and security compliance of IT environment across Data Centers and office locations.
Ensure and manage Business Continuity Process for Critical Apps
Effective Partner management through SLAs and Balance Score Card.
To conceptualize, develop and implement IT solutions, ensure high uptime of IT platforms / support with collaborative initiatives for business ,platform in order to significantly enhance the business performance through IT deliverables
Delivery of Internal System / Shared Services Projects HR/SCM/FM/Finance e.g ERP , Intranet Portal , Collaboration Tools , Mailing Systems
Ensure high availability of IT Infrastructures timely delivery of MIS to keep business as usual , Track SLA deliverables for strategic partners and enhance IT satisfaction experience for end users
Periodical performance review on KPIs with strategic partners, business heads and CEO/CBO.
Grooming the own team to take on the next level
IT Processes & Policy Implementation e.g. BS25999, ISO27K1. (including best practices and six sigma compliance) across all office locations & Data Center
Ensuring infrastructure capacity is augmented to cater to business volume projections
IT related risks management (security, integrity, uptime and capacity) collaboratively
Implements Security Policy and Strategy. Security Architecture.
Conduct Internal Security Awareness to team Members.
Security of Business solutions. Evaluate and recommend secured solutions.
Compliance Audit, Legal, Licensing

Measure of Success (KRAs)
Daily data delivery
Weekly data release across all interfaces with weekly review & feedback from customers on release with artifact
Availability of Apps,Systems, Call Centre & IT Help Desk that support business functions & its key objectives
Governance of Service Partners/Vendors
Implementation of CAB to control changes in production
Build to Ops Process
Security enforcement as per BISP & Quarterly Audit scores
DR Drill & BCP readiness testing/invoking
Steady Panel
Meter repair turnaround time & maintenance
IT infrastructure Setup & readiness as per new business requirements - Cloud and On Premise
Digital Measurement Projects
Cloud Setup, EUS ,Operational ,Shared Services Projects (HR , Finance , SCM and IT for IT)
DRs to go on leave for 15 days
People Development
Cost within the agreed budgets

Job Specifications

Minimum Education Bachelors degree of IT / Engineering or MBA or MSC IT
PMP / ITIL preferable
Minimum/Relevant Experience 15-20 years
Past Industry Experience 10-15 years in IT & Telecomm Industry
Understands customer needs
Communicates effectively
Motivates the team
Tracks and measures staff performance
Enforces standards
Infuses pride in organizational values and mission
Effective time management
Analytical and problems solving
Networking and inter-personal skills
Skills ITIL
ISO 27001 LA/LI
Language Skills English
Key Interactions Internal Stakeholders Measurement Science
Partnerships and Growth
Key Interactions External Stakeholders Broadcasters
Media & AD Agencies

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Employment Type: Permanent Job, Full Time

Company Profile

Career Catalysts HRC Pvt. Ltd.
View Contact Details+
Contact Details

Recruiter Name:Moni

Contact Company:Career Catalysts HRC Pvt. Ltd.